Information if you're affected by coronavirus (COVID-19).
Contact us
Last updated:
9 September 2019
Ask a question or provide feedback
For general enquiries, or if you're not sure who to talk to, use our General Enquiries form.
To give feedback or suggestions on our programs, services and staff, please use our Feedback form.
Connect with us
MyService is an online claims processing portal which allows current or former serving ADF members and their families to:
- access free mental health treatment
- claim for a condition related to service
- view your DVA health card
- view your accepted conditions
- manage your personal details
- find health services that are right for you
You can register for MyService as a current or former serving ADF member.
You can still access our existing online service, MyAccount. To log in to MyAccount you will need a myGov account.
Call us
You can call us between 8am and 5pm, Monday to Friday.
Telephone: 1800 555 254
International callers: +61 2 6289 1133
Interpreter service
If you need an interpreter, the Telephone Interpreter Service (TIS) can help you call us.
You can call TIS on 131 450 or visit the TIS website.
Hearing or speech impairment assistance
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service (NRS):
- Talk To You (TTY) users phone 1800 555 677 then ask for 1800 838 372
- Speak and Listen users phone 1800 555 727 then ask for 1800 838 372
- Internet relay users connect to the NRS then ask for 1800 838 372
Media enquiries
The Department’s media team is available during normal business hours to respond to media enquiries.
All media enquiries should be sent to: media.team [at] dva.gov.au (subject: Media%20enquiry)
Write in
To contact DVA by mail, please address your correspondence to:
Department of Veterans' AffairsGPO Box 9998
BRISBANE QLD 4001
Visit your local office
Find contact details for an individual DVA or VAN office.
Provider enquiry numbers
- Provider invoicing & billing enquiries: 1300 550 017
- Provider enquiries: 1800 550 457
- Transport bookings: 1800 550 455
- Veterans' Affairs Pharmaceutical Advisory Centre (VAPAC): 1800 552 580