For general enquiries, or if you're not sure who to talk to, use our General Enquiries form.
To give feedback or suggestions on our programs, services and staff, please use our Feedback form.
MyService is an online claims processing portal which allows current or former serving ADF members and their families to:
- access free mental health treatment
- claim for a condition related to service
- view your DVA health card
- view your accepted conditions
- manage your personal details
- find health services that are right for you
You can register for MyService as a current or former serving ADF member.
You can still access our existing online service, MyAccount. To log in to MyAccount you will need a myGov account.
You can call us between 8am and 5pm, Monday to Friday.
Telephone: 1800 VETERAN (1800 838 372)
International callers: +61 2 6289 1133
If you need an interpreter, the Telephone Interpreter Service (TIS) can help you call us.
You can call TIS on 131 450 or visit the TIS website.
Hearing or speech impairment assistance
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service (NRS):
- Talk To You (TTY) users phone 1800 555 677 then ask for 1800 838 372
- Speak and Listen users phone 1800 555 727 then ask for 1800 838 372
- Internet relay users connect to the NRS then ask for 1800 838 372
The Department’s media team is available during normal business hours to respond to media enquiries.
All media enquiries should be sent to: media.team [at] dva.gov.au (subject: Media%20enquiry)
To contact DVA by mail, please address your correspondence to:
Department of Veterans' Affairs
GPO Box 9998
BRISBANE QLD 4001
DVA's number one priority is the health and safety of the Australian Veteran Community.
To assist with ensuring this, members of the veteran community are encouraged to conduct their business online or over the phone wherever possible.
To limit the spread of COVID-19, DVA temporarily suspended face-to-face appointments on Australian Defence Force (ADF) bases, and Veteran Access Network offices and shopfronts.
Service delivery continued to be available to veterans, their families and transitioning ADF personnel via telephone and online through MyService.
With the easing of isolation measures, face-to-face services and support from DVA staff will has resume at our most accessed locations – the Veteran Access Network offices and on ADF bases through Veteran Support Officers.
We will continue to uphold the recommended social distancing measures within our offices and shopfronts to ensure the health and safety of the veteran community and our staff.
Face to Face services and support are provided via pre-arranged booked interviews only.
Persons attending the office must follow all COVID-19 precautionary measures.
Our offices, provide services via appointment only
If you are unwell
If you think you might have COVID-19 or if you have been in close contact with someone who has COVID-19, stay at home. Do not come to an office
Also stay at home if you have any cold or flu symptoms, such as:
- Sore throat
- Shortness of breath
If you are unable to attend your appointment, contact us to re-schedule.
Changes to our offices
We have made the following changes to our offices to help prevent the spread of COVID-19:
- All of our office spaces have been set out to meet physical distancing requirements
- Hand sanitiser is available
- Surfaces are frequently cleaned and wiped down between appointments.
Arriving at an office
We politely request that you do not bring children or visitors with you to the office. In most cases, only the person with the appointment will be allowed into the office.
When you arrive at the office for your appointment, an officer will ask you questions about your health to determine if you will be allowed into the office.
When you are in the office
- While you are in the office you need to follow social distancing measures and stay 1.5 metres away from other people.
- Follow any instructions about the number of people allowed into the office or lifts at the same time.
- Practice good hygiene, including:
- Use of the hand sanitiser available in the office
- If you cough or sneeze, cover your mouth and nose with your elbow or a tissue.
- Avoid touching your face and eyes.
Find contact details for an individual DVA or VAN office.