National On-Base Advisors are changing to Veteran Support Officers

Last updated: 
25 March 2020

As a part of Department of Veterans' Affairs' (DVA) transformation program, we are working closely with Defence to connect with you and your families, to ensure you know about the services and support available through DVA before leaving the military.

To achieve this, our National On-Base Advisors (OBAS) are gradually changing to Veteran Support Officers (VSO) to provide a greater on base presence with support tailored to the needs of you and your families, and better prepare you for transition.

Since 2011, OBAS has made a significant impact to the lives of veterans and their families by providing high quality service and support however, as a State-based model, service delivery is sometimes fragmented and inconsistent across the different ADF bases. The change to VSOs will adopt a service delivery model that is consistent nationally to offer better support to you.

The enhanced delivery of DVA services on to Defence establishments will be deliberately implemented in partnership with Defence commencing in late 2019.

Book an appointment with a VSO

VSOs provide DVA’s presence on ADF bases across Australia. As the enhanced delivery of services is implemented, you will have greater access to VSOs and increase their awareness of the support and services available to you during and post your military careers.

What can VSOs do?

VSOs can help you by providing expert advice at the right time. This includes, information about the programs and support available from DVA and advice about how to lodge claims for DVA benefits and services.

Why contact the VSO?

If you have been injured or have suffered an illness which you believe relates to your ADF service you should lodge a claim with DVA as close to the event as possible. If liability is accepted, you may become eligible to receive benefits.

How do I access a VSO?

To make an appointment use one of the following options:

  • Email: GeneralEnquiries [at] dva.gov.au — please include the name of the base where you are located, and the state or territory
  • Phone: 1800 555 254

Note

If you reside in New South Wales, Victoria, Queensland, Western Australia, South Australia, the Northern Territory or the Australian Capital Territory, you can also make an appointment by using one of the following options:

  • New South Wales — email: VSO [at] dva.gov.au
  • Victoria — email: VSO [at] dva.gov.au
  • Tasmania — email: VSO [at] dva.gov.au
  • North Queensland — email: VSO [at] dva.gov.au
  • South Queensland — email: VSO [at] dva.gov.au
  • Western Australia — email: VSO [at] dva.gov.au
  • South Australia — email: VSO [at] dva.gov.au
  • Northern Territory — email: VSO [at] dva.gov.au
  • Australian Capital Territory — email: VSO [at] dva.gov.au

Alternatively, contact DVA on the general enquiries phone number listed above.

What can I do if there is no VSO in my location or I am no longer on base?

If you have recently left the ADF and think you may qualify for support and assistance from DVA, or there is no VSO in your location please do not hesitate to contact DVA on 1800 555 254 or email GeneralEnquiries [at] dva.gov.au for assistance.

How do I find a VSO?

VSOs are generally located at the Defence Health Centre, or health precincts of more than 40 ADF bases. See the following section for the VSO visiting schedule.

VSO — Visiting Schedule

This is an indicative VSO schedule and may be subject to change. All appointments and enquiries are to be made via the DVA contact information as listed above. Veteran Support Officers are generally located on base at the ADF Joint Health Command Facility.

Northern Territory

Organisation/Location

Length of visit

Scheduled visit

Robertson Barracks Army Personnel Coordination Detachment NT/K

On occurrence

VSO [at] dva.gov.au

Larrakeyah Health Centre — incorporating HMAS Coonawarra

On occurrence

VSO [at] dva.gov.au

Personnel Support Unit (PSU), HMAS Coonawarra

On occurrence

VSO [at] dva.gov.au

RAAF Darwin

On occurrence

VSO [at] dva.gov.au

Tindal Health Centre (Katherine)

On occurrence

VSO [at] dva.gov.au

 

Western Australia

Organisation/Location

Length of visit

Scheduled visit

Campbell Barracks

On occurrence

VSO [at] dva.gov.au

HMAS Stirling SUMO facility

On occurrence

VSO [at] dva.gov.au

RAAF Pearce Health Centre

On occurrence

VSO [at] dva.gov.au

Leeuwin Army Personnel Coordination Detachment

On occurrence

VSO [at] dva.gov.au

Irwin Barracks

On occurrence

VSO [at] dva.gov.au

 

South Australia
Organisation/Location Length of visit Scheduled visit

RAAF Edinburgh Health Centre

On occurrence

VSO [at] dva.gov.au

Woodside Barracks Health Centre

On occurrence

VSO [at] dva.gov.au

Keswick Barracks Health Centre

On occurrence

VSO [at] dva.gov.au

 

Northern New South Wales
Organisation/Location Length of visit Scheduled visit

Garden Island Defence Precinct Health Centre

On occurrence

VSO [at] dva.gov.au

Liverpool Military Area

2 Commando Welfare Centre

On occurrence

VSO [at] dva.gov.au

RAAF Williamtown Chaplains Centre Building

On occurrence

VSO [at] dva.gov.au

RAAF Richmond Health Centre

On occurrence

VSO [at] dva.gov.au

Singleton Military Area Health Centre

On occurrence

VSO [at] dva.gov.au

HMAS Penguin Health Centre

On occurrence

VSO [at] dva.gov.au

Randwick Barracks Health Centre

On occurrence

VSO [at] dva.gov.au

HMAS Watson Health Centre

On occurrence

VSO [at] dva.gov.au

RAAF Glenbrook Health Centre

On occurrence

VSO [at] dva.gov.au

HMAS Waterhen, Bldg 1, Level 1, Classroom 8

On occurrence

VSO [at] dva.gov.au

Defence Establishment Orchard Hills

On occurrence

VSO [at] dva.gov.au

 

Southern New South Wales & Australian Capital Territory
Organisation/Location Length of visit Scheduled visit

Duntroon Health Centre

On occurrence

VSO [at] dva.gov.au

Russell Offices

On occurrence

VSO [at] dva.gov.au

HMAS Harman

On occurrence

VSO [at] dva.gov.au

HQJOC - NWCC building

On occurrence

VSO [at] dva.gov.au

Albatross Professional Offices

On occurrence

VSO [at] dva.gov.au

HMAS Creswell

On occurrence

VSO [at] dva.gov.au

 

Northern Queensland
Organisation/Location Length of visit Scheduled visit

Lavarack Barracks Health Centre

On occurrence

VSO [at] dva.gov.au

RAAF Townsville Health Centre

On occurrence

VSO [at] dva.gov.au

HMAS Cairns Health Centre

On occurrence

VSO [at] dva.gov.au

 

Southern Queensland
Organisation/Location Length of visit Scheduled visit

Enoggera Health Centre

On occurrence

VSO [at] dva.gov.au

Amberley Health Centre

On occurrence

VSO [at] dva.gov.au

Oakey Health Centre

On occurrence

VSO [at] dva.gov.au

Canungra Health Centre

On occurrence

VSO [at] dva.gov.au

Cabarlah Health Centre

On occurrence

VSO [at] dva.gov.au

HMAS Moreton Multi User Facility

On occurrence

VSO [at] dva.gov.au

Victoria/Country NSW/Tasmania
Organisation/Location Length of visit Scheduled visit

Simpson Barracks Health Centre

On occurrence

VSO [at] dva.gov.au

Kapooka Military Area - Blamey Bks Health Centre

On occurrence

VSO [at] dva.gov.au

Puckapunyal Military Area Health Centre

On occurrence

VSO [at] dva.gov.au

Albury Wodonga Military Area - Bandiana Medical Centre

On occurrence

VSO [at] dva.gov.au

RAAF Wagga Health Centre

On occurrence

VSO [at] dva.gov.au

HMAS Cerberus Health Clinic

On occurrence

VSO [at] dva.gov.au

Victoria Barracks

On occurrence

VSO [at] dva.gov.au

RAAF Williams Laverton

On occurrence

VSO [at] dva.gov.au

RAAF East Sale Health Centre

On occurrence

VSO [at] dva.gov.au

Tasmania

On occurrence

VSO [at] dva.gov.au