A ‘Nominated Representative’ is a third party authorised to represent a DVA client in their dealings with the department.
People or organisations desiring access to a DVA client’s information, or to manage their affairs, must have written consent. This may be an online request, a letter, a form, a court notice or other documentation.
Representatives may be partners, children, trustees, agents, or legal representatives. They may be an organisation such as a nursing home that receives client payments.
A close friend or client’s child may hold a Power of Attorney and be recognised by DVA as a representative to make changes and arrange services.
Another type of representative is the claim representative, such as Ex-Service Organisations, who assists clients with claims.
A DVA client or their representative can request online approval for the representative.
What Nominated Representatives can do on behalf of a DVA client depends on the representative role they have.
They may be able to simply provide information or enquire about a client’s record, or update details and request services.
Nominated Representatives can now get their own ‘MyAccount’ to access a DVA client’s information online.
Nominated Representatives may be able to access payment information, update details, re-direct mail, organise transport services, submit applications for reimbursements, view accepted medical conditions and initiate other DVA services.
For more information or enquiries, please contact us.