We are working with the rest of the Government to keep you up to date with the latest news and information. We will keep this section updated with new information as it comes in.
You can visit the Department of Health's daily health alert regarding COVID-19.
You can use MyService to update your personal information, submit new claims and track the status of an existing claim. You can do this on your computer and on your phone.
Open Arms is open 24/7 if you need someone to talk to. If you have a counselling session scheduled but are feeling unwell or have concerns about attending it in person, call Open Arms on 1800 011 046 and they will reschedule it for you or discuss options for conducting it via telephone or video conferencing. You can visit the Open Arms website at openarms.gov.au.
You can read all of the latest news for veterans and the latest news for providers on their dedicated news pages.
If your financial situation has changed, you should update your information as soon as possible. You can update this information by calling us on 1800 555 254.
- Deeming rate reductions
Clients who receive income support payments from DVA will soon benefit from changes to the way financial assets are assessed, thanks to changes to deeming rates.
- DSH Insurance and COVID-19
During this extraordinary time with COVID-19, DSH Insurance has put in place mechanisms to help protect you and our wider community.
- Economic Support Payments
The Australian Government has recently announced two economic stimulus packages.
- Coronavirus Supplement
Certain DVA Education Schemes clients are now eligible to receive the temporary $550 per fortnight Coronavirus Supplement.
- Services at DVA VAN offices
For the safety of both staff and the veteran community there will be some changes to the provision of face-to-face services at DVA VAN offices.
To update your information or to ask specific questions about your situation, you can contact us. You can also follow us on Facebook, LinkedIn and Twitter.
You can call us between 8am and 5pm, Monday to Friday.
Telephone: 1800 555 254
International callers: +61 2 6289 1133