A personal care service to meet essential and ongoing needs. This may include:
Care may be short-term while you recover after surgery or long-term for chronic health conditions.
You may be eligible if you:
Your clinical needs determine how much care you can receive. The provider who undertakes your initial assessment determines your needs.
We can reimburse you or pay your service provider directly for approved services provided. There is a maximum rate that we can pay. If you receive these services under DRCA the maximum amount is $490.44 per week. If you receive this service under MRCA the maximum rate is $509.53 per week.
To be considered, complete and return the
claim form. Your medical provider will also need to complete part of this form. We will contact you and you let you know if you are eligible for an assessment. If eligible, we will refer you to a suitable provider. Your provider will:
assess your need for personal care; and
recommend to us the services you need because of your accepted service-related DRCA or MRCA injury or condition.
We will contact you and let you know if you are approved for services. If approved, you will need to:
choose a suitable service provider
confirm they have current checks and clearances
talk with the service provider about suitable times for service; and
make sure service standards are maintained
You should tell us if:
you are getting services, aids and equipment from the
National Disability Insurance Scheme (NDIS) the level of help you require changes
you take up more permanent care arrangements, such as palliative care or residential aged care.
you plan to move to another area or overseas; or
service standards are not being maintained
Only in exceptional circumstances would we consider approving your spouse or family member to provide this service.
If eligible for Attendant Care you may also qualify for
Household Services. We will review the level of care you need to make sure that you are getting the right amount of support.
While you are in hospital or
respite care you will not be able to access this care service.