Reimbursing travel expenses under VEA

What is reimbursement for travel expenses

We may be able to contribute towards your travel costs if you are travelling to:

Who can receive it

You may receive help with your travel costs if you have one of these cards under the Veterans’ Entitlements Act 1986 (VEA):

We can also help with the cost of your travel to attend a hearing or get medical evidence for a review that relates to a claim under the VEA.

If you have a Gold or White card under different legislation, see Reimbursing travel under MRCA or DRCA for details on how we can help.

What travel expenses can you claim

You can claim expenses for:

  • distance travelled in a private vehicle
  • public or community transport
  • vehicle ferries
  • parking
  • road tolls
  • taxis or hire cars — if it is the most cost-effective transport
  • air travel — if it is the most cost-effective transport
  • meal allowance

You can claim expenses for accommodation if you stay overnight because of circumstances relating to your treatment. This includes situations when:

  • travel to attend a health provider is more than 250km one way; or
  • travel to attend a health provider is less than 250km one way, but your medical condition prevents you from travelling home on the same day you have treatment

We may also pay for your ambulance travel.

What trips you can claim

You can claim travel expenses for a trip in Australia to:

  • attend a health services appointment for treatment we pay for
  • get medical evidence to support your claim for a Disability Pension
  • get medical evidence to support your claim for Invalidity Service Pension or Income Support Supplement due to invalidity
  • attend the Administrative Appeals Tribunal (AAT) for a VEA matter or a Veterans’ Review Board (VRB) hearing; or
  • get medical evidence for the VRB or the Specialist Medical Review Council (SMRC)

How much you can receive

You may get reimbursed for:

  • private vehicle — 36 cents per kilometre
  • public, community or air transport and taxi transport — actual fare
  • commercial accommodation — $148.60 per night in a non-capital city, or $176.50 per night in a capital city 
  • commercial accommodation if you share with your medical attendant — $241.70 per night
  • subsidised accommodation — $92.80 per night
  • private accommodation — $46.40 per night
  • meal allowance (if we are not paying an accommodation allowance) — $14.80 per day if your treatment location is 50–200km from your home, or $30.00 per day if your treatment location is more than 200km from your home
  • ambulance rides — amount charged
  • vehicle ferries — actual fare

You need to attend your closest practical provider to get the maximum amount of help with your travel costs. Your CPP is the health provider who is closest to your home, who is able to provide appropriate treatment, and who is recognised as an approved provider by us.

If you are travelling for a Disability Pension or income support claim, travel does not have to be to your closest practical provider (CPP). 

How you claim

You can claim through MyAccount.

If you don't have MyAccount, complete a claim form for travel relating to:

Complete a travel for review claim form, for travel to:

  • attend the Administrative Appeals Tribunal (AAT) or a Veterans’ Review Board (VRB) hearing
  • get medical evidence for the VRB or the Specialist Medical Review Council (SMRC)

If travel relates to a health services appointment for treatment we pay for, you must lodge your claim within 12 months of travelling, unless there are exceptional circumstances.

If travel relates to a Disability Pension or income support claim, you must lodge your claim within 3 months of travelling.

We will let you know the outcome of your claim. If approved, we will pay your reimbursement into the same bank account that we pay you any pension or allowance.

Things you should know

Travel to a health services appointment

If you travel to your closest practical provider, we will reimburse you for the distance travelled.

If you are treated by a health provider who is not your closest practical provider, we will reimburse you for:

  • the distance travelled if the return trip was 100km or less
  • 100km if the return trip was more than 100km and your closest practical provider is within 50km of your home
  • the distance to your closest practical provider and back, if your closest practical provider is more than 50km away

If you are travelling within Australia, we may contribute to transport between your temporary accommodation and the closest practical provider.

Accommodation and meal allowances

If you receive an accommodation allowance, the meal allowance for that day is already included. You will not receive a separate meal allowance.

Travel receipts

You and your medical attendant need to keep receipts for 4 months after your claim is processed, for:

  • any transport if the cost is $30 or more for a return trip, but not road tolls or private vehicle costs
  • parking expenses of $30 or more per return trip; and
  • commercial or subsidised accommodation, but not meals or private accommodation

Travelling with your medical attendant for treatment 

A medical attendant is someone who is responsible, competent and physically able to assist you while you are travelling to treatment. They do not have to be medically qualified. 

You may travel with a medical attendant when it is medically required. We do not provide reimbursement for travel between your attendant's home and your home.

If you travel with a medically required attendant, we can reimburse both of you.

A medical attendant is not required when travelling by ambulance or receiving treatment as an inpatient in hospital.

If you are admitted to hospital when accompanied by a medical attendant, we can help pay for travel expenses:

  • to cover a return trip to the medical attendant's home at the time of your admission and a return trip to the hospital at the time you are discharged; or
  • if they don't return home and choose to stay in commercial, subsidised or private accommodation, we may pay a contributing allowance

Your medical attendant is not eligible for transport assistance to visit you while you are in hospital.

Help paying for travel in advance

If you need help paying for travel in advance, please call our long distance travel team on 1800 550 455.

Legislation

Veterans’ Entitlement Act 1986 (VEA)

What other help is available

Reimbursing travel expenses under MRCA or DRCA

We can reimburse you some of your travel expenses if you attend medical and some other appointments.

Make a transport booking

A booked taxi or hire car service to take you between your home and an approved treatment location.

Recreation Transport Allowance

A payment to help you get to activities if you have limited mobility because of a service-related injury or condition.

Concessions

Your state or territory may provide a range of concessions.