2 August 2018

As part of our transformation program to modernise and streamline services, DVA has joined its online services with myGov to expand the self-servicing capability.

Supported by the myGov platform, MyService is currently being improved to become DVA's main online channel providing a simpler and more efficient way of interacting with DVA for veterans and their families. For the first time, families and students receiving support through the DVA Education Schemes can now submit claims and lodge supporting documents online.

Using MyService, current and former ADF members and, for some services their families can:

  • register as a client
  • lodge a claim for compensation
  • access free mental health treatment
  • apply for an increase in the disability pension
  • view an electronic copy of a DVA Health Card and accepted conditions
  • submit claims for Education Allowance through Education Schemes
  • keep personal details up to date, and
  • track claims made online

From 30 July 2018, DVA veterans and their families will need to create an account with myGov and link with DVA in order to access our online services. This will only need to be done once and you will use the same login and password to access myGov and DVA online services.

It is important to understand that you can continue to access MyAccount through myGov. Next time you visit MyAccount online, you will be re-directed to myGov. If you already have a myGov account, it is as simple as logging in and linking to DVA. If you do not have a myGov account, you can follow the prompts to register.

Over the next 12–18 months, services available through MyAccount will transition to MyService and as a result DVA clients will notice some modifications to the way MyAccount operates.

If you have a myGov account we recommend logging into myGov and linking with DVA. If you are currently not registered with DVA's online services, you will be asked to register for MyService.

As services expand or change, DVA will keep you updated. If you require assistance to register for myGov, please contact myGov support directly on 13 23 07 or visit myGov.

You can also contact DVA directly on the General Enquiry Line - 1800 555 254 for any further queries or concerns regarding access to these new services.