More face-to-face services for Australian veterans and their families

Face-to-face services for veterans and their families are being expanded, thanks to an enhanced service arrangement between DVA and Services Australia.

5 July 2021

From 1 July veterans and their families can receive face-to-face assistance for a range of DVA support services through the 318 Services Australia service centres located across the country.

The new arrangement expands on the services already available through some service centres and means that more face-to-face services, tailored for veterans and their families, will be available in regional and rural Australia.

The new arrangements will have no impact on DVA’s current Veterans’ Affairs Network (VAN) offices. If you have a VAN office nearby, you can still access all services there.

How will the new services impact my family and I?

  • Greater access to new service arrangements from 1 July 2021
  • Easier for veterans and their families to access face-to-face services
  • Increased access for those living in rural and remote areas to receive face-to-face support
  • More equitable and connected face-to-face opportunities for veterans and families to access DVA services

What services can I access?

  • Onsite wireless internet for public use, as well as access to self-service facilities including computers, printers and phones.
  • Document lodgement.
  • Certification of documentation.
  • Checking that forms contain the right information.
  • Support to create a MyService account.
  • Printing documentation from MyService.
  • Guidance on how to make updates to information when circumstances have changed.

You can use the new DVA face-to-face services in Services Australia sites around Australia.