Veteran Access Networks (VAN) online and telephone support

Veterans and their families can continue to access DVA services online and by telephone throughout COVID-19.

4 May 2020

DVA’s Veteran Access Network (VAN) and Veteran Support Officers (VSOs) are two of our most important access points for our clients — and while we need to look at temporarily suspending our face-to-face services, we will continue to provide online and telephone support to our veteran community and their families.

Veterans will have access to the services they need and rely on from DVA. The shift in service delivery, aligns with social distancing requirements due to COVID-19.

DVA’s number one priority will remain the health and wellbeing of the Australian veteran community including, focussing our efforts on supporting essential services for veterans and their families.

DVA services can be accessed via telephone on 1800 555 254 and online through the DVA website and MyService. Skilled DVA general enquiry staff will work through your enquiry, and veterans with more complex needs will have the option to pre-book a telephone appointment with a VAN officer.

Interviews between veterans and VAN officers will be conducted by telephone in the first instance.

For the safety of both the veteran community and staff, all face-to-face service delivery for DVA business at VAN offices, shopfronts and Services Australia locations have been temporarily suspended.

Service delivery will not be impacted, just provided differently. This is a short-term measure until the current COVID-19 situation eases and face-to-face service delivery can return to normal.

Members of the veteran community who require assistance should access MyService, lodge an online enquiry or call 1800 555 254.