Some of our clients have health care needs that are not covered in the Schedule of Fees. We assess these as exceptional cases to make sure they get the community nursing (CN) services they need.

Exceptional Case applications 

Step 1

Complete the Application for Exceptional Case Status form.

Step 2

Attach all required documents as detailed in the EC form.

Step 3

Complete the relevant attachment if required:

• Attachment 1 — Dementia / Short Term Memory Loss/ Confusion
• Attachment 2 — Mental Health (Depression/ Anxiety/ Posttraumatic Stress Disorder/ Alcohol and Substance Misuse)
• Attachment 3 — Palliative Care (End of Life/ Metastatic Cancer/ Non-Malignant Palliative Care)
• Attachment 4 — Wound Care

Step 4

Email a scanned copy of the original signed EC application form and EC attachments as photocopies of these are not accepted.

 Documents must be emailed to exceptional.cases [at] dva.gov.au.

Tell us about variations or interruptions

You need to let us know when there is a variation or interruption to a client's care. To do this use the Exceptional Case Status — Variation or Interruption to Care from. Refer to our Notes for community nursing providers.

Request for reimbursement of nursing consumables

You may apply for funding for nursing consumables that cost more than $1000 by completing the Exceptional Case — Request for Funding of Nursing Consumables over $1,000 form. We have more information about this in our Notes for community nursing providers.