Rehabilitation program information for providers

Last updated: 
22 July 2020

Eligible veterans can take part in our rehabilitation program. The program helps them to adapt to or recover from an accepted injury or health condition. Know your role so you can help veterans understand the program.

Our rehabilitation program

We take a whole-of-person approach to rehabilitation. We provide this help to:

  • current and former serving members of the Australian Defence Force (ADF)
  • members of the ADF Reserve Forces
  • cadets

The rehabilitation program helps them adapt to or recover from injury or illness that relates to their service.

We tailor each program to suit the client's individual needs. We deliver the program using providers we contract that are both:

There are 3 types of assistance which can be accessed as part of a rehabilitation plan:

  • Medical management assistance
  • Psychosocial assistance
  • Vocational assistance

As a member of the Heads of Workers' Compensation Authorities Australia and New Zealand (HWCA), our approach to vocational rehabilitation uses the HWCA principles of practice for rehabilitation providers.

Help we offer

There are 3 types of assistance and services available through the rehabilitation program. What types of assistance a client may access depends on their circumstance.

Medical management assistance

Medical management assistance helps clients manage treatment of their medical issues or severe disabilities.

These support services can help veterans:

  • manage medical appointments
  • manage medicines and treatment
  • understand complex medical information
  • access aids and equipment

These services do not cover the cost of treatment. Clients can still get help with treatment costs through either their:

Psychosocial assistance

Psychosocial assistance helps clients address barriers to their recovery and their rehabilitation goals.

These support services include:

  • pain management programs
  • counselling (individual or group sessions)
  • skill development
  • lifestyle or hobby programs
  • drug and alcohol management programs

Vocational assistance

Vocational assistance helps clients return to work at a similar level to what they were doing before their injury or disease.

These support services include:

  • an assessment to find employment options
  • work preparation activities
  • work trials
  • help finding work
  • courses for training or learning new skills

Your role in the rehabilitation process

There are 2 key parties involved in the delivery of the rehabilitation program:

  • rehabilitation providers we contract
  • our rehabilitation delegates

Both work closely with our clients to ensure the rehabilitation plan meets their needs.

If you are a general practitioner or contracted rehabilitation provider you can find more information here:

Rehabilitation delegates

Our rehabilitation delegate will:

  • refer clients to contracted rehabilitation providers
  • link all parties involved in a client's rehabilitation
  • make sure all parties follow relevant legislation, departmental policies and procedures when delivering the rehabilitation plan
  • review client progress and participation against the goals, outcomes and timeframes set out in the client's rehabilitation plan

Rehabilitation providers

We contract rehabilitation providers to:

  • identify and coordinate access to relevant services and supports to meet client needs
  • organise assessments for rehabilitation services and support required by the client
  • work with the client to develop a tailored rehabilitation plan
  • manage and coordinate the client's plan
  • liaise with the client’s treating practitioners to optimise rehabilitation outcomes
  • liaise with us about progress towards rehabilitation goals

Other providers

Other providers involved in the delivery of the rehabilitation program include:

  • health and allied health providers
  • training and vocational support providers
  • support service providers

Health and allied health providers

Health and allied health providers who may be involved in the client's treatment or their medical management rehabilitation plan include:

  • general practitioners
  • medical specialists
  • psychologists
  • rehabilitation counsellors
  • occupational therapists
  • physiotherapists
  • osteopaths
  • podiatrists
  • prosthetists
  • orthotists
  • chiropractors
  • dietitians

Training providers and vocational support providers

Training providers are accredited educational institutions or training providers at state or national levels.

As part of a rehabilitation plan the client can access help with:

  • job preparation
  • job seeking
  • job placement

While a contracted rehabilitation provider will manage and deliver this support, another vocational support provider may deliver parts of it.

Support service providers

At times clients may also need to access assistance through other programs we run to have their needs met.

These support services can include:

  • domestic assistance like cooking, house cleaning, laundry or gardening services
  • personal or nursing care for the essential and regular personal care needs of the client
  • clinically required modifications to a client's place of work or where they live
  • accessing clinically required aids and appliances

Client information

If your client needs more information we have a client facing information page. You can also email the rehabilitation team at rehabilitation [at] for more information.