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Notes for allied health care providers
Last updated:
27 November 2020
Who can receive health services?
The Department of Veterans' Affairs (DVA) funds all health services necessary to meet a clinical need for Gold Veteran Card holders, provided under the following acts:
- Veterans' Entitlements Act 1986 (VEA)
- Safety Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA)
- Military Rehabilitation and Compensation Act 2004 (MRCA)
- Treatment Benefits (Special Access) Act 2019.
For Veteran White Card holders, DVA will fund those services required for their accepted conditions.
Further information
Who can provide health services?
If you are one of the providers listed on this page, and you are registered with the Services Australia, you are automatically registered with DVA to provide health services to entitled persons.
You can find out more about how to become a DVA registered provider by visiting becoming a provider.
Do any restrictions apply?
There are limits and restrictions that apply to some types of services.
From the following list, select your particular discipline, to go to a page that describes an eligible person's entitlement to receive a referral for your services and any restrictions that may apply:
- chiropractor
- clinical psychologist
- dentist
- dental specialist
- dental prosthetist
- diabetes educator
- dietician
- exercise physiologist
- footwear prescriber
- occupational therapist (general or mental health)
- optometrist or orthoptist
- orthotists
- osteopath
- physiotherapist
- podiatrist
- psychologist
- social worker (mental health)
- speech pathologist
Allied Health Treatment Cycle
For information about the allied health treatment cycle, which commenced on 1 October 2019, visit Allied Health Treatment Cycle — Information for Allied Health Providers.
Fee schedules
You can find the current fee schedule for your particular discipline by visiting Fee schedules.
Notes for allied health providers
The Notes (see the following links) define the parameters for providing health care services to entitled persons and describe the relationship between DVA, the patient and the provider. In addition to these general notes, you will find individual notes specific to your discipline.
- Notes for allied health providers — section one — general (PDF 964 KB)
Notes for allied health providers — section one — general (DOCX 545 KB)
*These notes should be read in conjunction with the notes previously provided, on this page.
Notes for chiropractors
- Notes for allied health providers — section 2(B) — chiropractors (PDF 47 KB)
Notes for allied health providers — section 2(B) — chiropractors (DOC 112 KB)
Notes for dental providers
- Notes for allied health providers — section 2(c) — dentists, dental specialists and dental prosthetists (PDF 266 KB)
Notes for allied health providers — section 2(c) — dentists, dental specialists and dental prosthetists (DOC 165 KB)
Notes for diabetes educators
- Notes for allied health providers — section 2(d) — diabetes educators (PDF 101 KB)
Notes for allied health providers — section 2(d) — diabetes educators (DOC 107 KB)
Notes for dietitians
- Notes for allied health providers — section 2(e) — dietitians (PDF 102 KB)
- Notes for allied health providers — section 2(e) — dietitians (DOC 100 KB)
Notes for exercise physiologists
- Notes for allied health providers — section 2(f) — exercise physiologists (PDF 43 KB)
Notes for allied health providers — section 2(f) — exercise physiologists (DOC 88 KB) - Are you providing exercise physiology services?
Additional information about exercise physiology services
Additional information is available for exercise physiologists about DVA's funding of treatment for eligible members of the veteran community.
Notes for mental health care providers
- Notes for Allied Health Providers — section 2(a) — mental health care providers (PDF 545 KB)
Notes for Allied Health Providers — section 2(a) — mental health care providers (DOCX 198 KB)
Notes for occupational therapists
- Notes for allied health providers — section 2(g) — occupational therapy (PDF 148 KB)
Notes for allied health providers — section 2(g) — occupational therapy (DOC 144 KB)
Notes for optometrists, orthoptists and optical dispensers
- Notes for allied health providers — section 2(h) — optometrists, orthoptists and optical dispensers (PDF 590 KB)
Notes for allied health providers — section 2(h) — optometrists, orthoptists and optical dispensers (DOC 130 KB)
Additional information about optical dispensing and pharmaceutical services
Additional information is available about applications to supply optical dispensing services.
Notes for orthotists
- Notes for allied health providers — section 2(n) — orthotists (PDF 380 KB)
Notes for allied health providers — section 2(n) — orthotists (DOCX 90 KB)
Notes for osteopaths
- Notes for allied health providers — section 2(i) — osteopaths (PDF 98 KB)
Notes for allied health providers — section 2(i) — osteopaths (DOC 95 KB)
Notes for physiotherapists
- Notes for allied health providers — section 2(j) — physiotherapists (PDF 103 KB)
Notes for allied health providers — section 2(j) — physiotherapists (DOC 125 KB)
Notes for podiatrists
- Notes for allied health providers — section 2(k) — podiatrists (PDF 103 KB)
Notes for allied health providers — section 2(k) — podiatrists (DOC 125 KB)
Notes for general social workers
- Notes for allied health providers — section 2(m) — social workers (PDF 125 KB)
Notes for allied health providers — section 2(m) — social workers (DOC 125 KB)
Notes for speech pathologists
- Notes for allied health providers — section 2(l) — speech pathologists (PDF 103 KB)
- Notes for allied health providers — section 2(l) — speech pathologists (DOC 125 KB)
- Appendix A — Form D9166: Request for thickeners (PDF 135 KB)
Claims for payment
For online claiming enquiries please send an email to Online Claiming at onlineclaiming [at] dva.gov.au
For manual claiming please send all claims for payment to:
Veterans' Affairs Processing
Services Australia
GPO Box 964
ADELAIDE SA 5001
Claim enquiries: 1300 550 017
Additional resources
Open Arms — Veterans & Families Counselling Professionals — for health professionals treating patients with mental health issues arising from their military service. Open Arms Professionals offers evidence-based treatment options, assessment and outcome tools for common military mental health conditions and provides links to the latest research.