An assessment needs to be conducted by a suitably qualified assessing health provider to determine the clinical need for continence products and determine the most suitable product/s.
DVA has contract arrangements in place for continence products with a number of national suppliers. As an assessing health provider, you should consider the range of products available through these supplier contracts. A list of national suppliers and their contact details is provided on the order form. The choice of supplier is to be made by you and the client.
If however, there is a product that is not on the list of contracted items, contact DVA via email RAPGeneralEnquiries [at] dva.gov.au to discuss this request. In these circumstances, you will need to provide clinical information to support your request.
To prescribe continence products, complete the D0988 - Continence Products Order Form
The completed Continence Direct Order Form enables the client to obtain the prescribed continence product/s for two (2) years. After which time the client will be required to undertake an assessment by an assessing health provider and submit a new direct order form.
Assessing health providers and clients can order up to three (3) months’ supply of products at one time.
Ordering to avoid running out
Place orders directly with suppliers allowing two (2) weeks for the order to be processed.
Client’s living in a Residential Aged Care Facility (RACF)
If the client is in a RACF and receiving a higher level of care according to their Aged Care Funding Instrument (ACFI) domain category (with one (1) high or at least two (2) in the medium domain category), it is the responsibility of the RACF to provide the continence products to meet their need/s.
Changing orders during the two years of a previous prescription.
If the client’s circumstances change, the assessing health provider, client or their nominated representative needs to inform the current supplier of the change in requirements as soon as possible.
These may include but are not limited to the following situations. The client:
- needs additional items to the items on the current order form
- no longer needs items on the current order form
- has completely new requirements and a new Direct Order Form is to be completed
- has moved to another address and the delivery address needs updating
- has moved into an aged-care home permanently and is classified as a higher level of care and no longer requires the products
- has deceased and the order needs to be cancelled and surplus unused products need to be picked up.