Putting veterans and their families first 

In recent years, the Department of Veterans’ Affairs has faced a number of hard truths, which have highlighted our short-falls in delivering services, policies and experiences. 

After listening to feedback from veterans and their families one thing was clear: we needed to improve the way we provide our services to ensure the wellbeing and care of the people we serve.

This has resulted in DVA undertaking the largest service transformation in its history. 

We are delivering a better experience for you and your family when interacting with DVA no matter how you want to manage your business with us. We are embracing new technology, moving from complex and outdated systems and providing more streamlined and modern access to services.

DVA’s transformation is providing support, when needed, to enable you and your family to lead healthy and productive lives. We are improving the confusing and complicated systems and processes and making it simple and easy for you to get the support you need, when you need it. 

We have made a lot of changes already, though there is still a lot of work to be done.

DVA’s transformation is providing support, when needed, to enable you and your family to lead healthy and productive lives.

How DVA is changing

By introducing online claiming capability, improving our phone system and expanding access to face-to-face services, we are no longer disconnected from you and your family. 

It is now faster and easier to connect with DVA, getting the support you need sooner. 

A faster and more efficient way to claim
A single phone number to contact DVA.