SIGBOX User Guide

Make secure file transfers with us using SIGBOX. You can also download this user guide (PDF 590 KB).

SIGBOX

SIGBOX is a secure file sharing solution. We use this to share large files with external clients and providers where email is not practical. User accounts are temporary and will be removed after three months of inactivity.

How to set up an account

When a file is shared with you and you do not have an account you will receive an email notification. The email will be from “dva-sigbox@secureintellicentre.net.au” and will tell you to activate your account by setting a password:

• Click “setting a password”
• Enter your new password in the “Password” field
• Click “Set password”

How to sign in

In the email notification from “dva-sigbox@secureintellicentre.net.au”:

1. Click “View It!”
2. In the “Username or email” field enter the email address used to setup your account E.g. youremailaddress@domain.com
3. In the “Password” field, enter the password used when you setup your account
4. Click the ‘arrow’ to sign in

How to open a file

To open a file you can either:

1. view the file by clicking the filename
2. download the file by clicking the overflow menu and select ‘Download’

How to reset your password

Attempt to sign in with an incorrect password. You will then have the option to reset your password by clicking “Wrong password. Reset it?”

You will get an email with a link to reset your password.

Who to contact if you have a problem

Send an email to secure.services@dva.gov.au if you have a technical issue. In your email include how we can contact you about your query.

Do not include your password in this email. We will not ask you for your password.