Community Nursing
What is Community Nursing
The Community Nursing Program funds clinically required nursing and personal care services provided in your home by registered and enrolled nurses, and personal care workers. Services can include help with medication, wound care, hygiene/ showering, dressing and palliative care.
The following booklet for veterans, family members and carers contains information about DVA Community Nursing services.
The DVA Community Nursing Client Charter outlines your rights and responsibilities when you receive DVA funded community nursing services in your home. It also includes information on how you can provide feedback and ways to seek support.
Back to topWho can receive it
You may be able to receive Community Nursing services if you have an assessed clinical need for nursing and/or personal care at home and are a:
- Veteran Gold Card holder; or
- Veteran White Card holder and you need this service for an accepted service-related condition.
What you can receive
Help with nursing tasks like medication assistance, wound care, hygiene, showering, dressing and palliative care services. If you are eligible, there is no cost to you, as DVA will fund services delivered by a DVA contracted Community Nursing provider.
Back to topHow you access Community Nursing services
You will need to get a written referral for Community Nursing services from your:
- general practitioner (GP)
- treating medical practitioner in a hospital
- hospital discharge planner, or
- nurse practitioner specialising in a community nursing field.
Referrals need to outline the necessary services that you require to meet your assessed nursing needs for relevant medical conditions.
The referral must be sent directly to a DVA contracted Community Nursing provider. You can find the list of Community Nursing providers in your area here Panel of Community Nursing providers.
Referrals from your GP or a nurse practitioner are valid for 12 months, at which time a new referral is required. Referrals from hospitals are only valid for 6 weeks, at which time a new referral from your GP is required.
You will also require a new referral if you have been out of care from your Community Nursing provider for over 28 days or wish to change providers.
Once the DVA contracted Community Nursing provider receives your referral, a registered nurse will visit you in your home to assess your clinical needs.
The nurse will:
- contact DVA to confirm that you are eligible for services if you hold a Veteran White Card
- assess your need for clinically required nursing and personal care services, and
- prepare and provide you with a copy of a written nursing care plan, which is tailored to your nursing needs.
What to tell DVA
You should tell DVA if you:
- are told that the nursing provider does not accept DVA cards
- are asked to pay for community nursing services. Do not pay the account, contact us instead
What to tell your Community Nursing provider
You should tell your Community Nursing provider if:
- you have been or are going into hospital
- the level of help you require changes
- you are moving into aged care home (for example in a residential aged care facility)
- you plan to go on holiday
- you plan to move to another location
- you are unhappy with the service, or you have any comments or concerns about the Community Nursing provider or their staff.
You can call DVA on 1800 VETERAN (1800 838 372) or fill out the online form if your Community Nursing provider has not addressed your concerns.
Back to topThings you should know
The amount and type of care you get will be reviewed regularly by a registered nurse, in consultation with you, to make sure you are getting the right care.
Back to topLegislation
Veterans' Entitlements Act 1986
Military Rehabilitation and Compensation Act 2004
Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988
Back to topAdditional information
Planning Ahead is a publication designed to help veterans and their families prepare for bereavements.