Coordinated Veterans' Care (CVC) Program White Card Holder Information
Eligible Veteran White Card holders with a DVA-accepted mental health condition that is chronic may access the CVC Program.
Back to topWho can participate
To be eligible for the CVC Program, Veteran White Card holders must
- have a DVA-accepted mental health condition that is chronic
- be an Australian resident
- be living in the community (not in residential aged care)
- have complex care needs; and
- be at risk of hospitalisation.
Who is not eligible
Veteran White Card holders who do not have a DVA-accepted mental health condition are not eligible for the CVC Program.
Veteran Card holders who are permanent residents of an aged care facility are not eligible for the CVC Program. This does not apply to those receiving short term respite care.
Veteran Card holders recovering from a hospital stay and enrolled in the Department of Health and Aged Care’s Transition Care Programme are not eligible to access the CVC Program until their period of transition care has concluded.
Veteran Card holders who have been diagnosed with a terminal condition and are not expected to live beyond 12 months are not eligible to access the CVC Program.
Back to topWhat you need to do
You need to check that the Veteran White Card holder’s mental health condition is a DVA-accepted condition. Once this is confirmed, and they meet the full program eligibility criteria, you can enrol them into the CVC Program.
You will then work collaboratively with the participant to develop their comprehensive care plan that addresses the health goals, treatment needs and supports the ongoing management of their care.
You will oversee the delivery of this care plan, supported by a Care Coordinator (usually a practice nurse), who manages the day-to-day coordination of services included in the plan and maintains regular contact with the participant.
Back to topWhat is a DVA-accepted condition
A DVA-accepted mental health condition is one that DVA has formally accepted as being related to a veteran’s military service.
Non-Liability Health Care (mental health)
DVA may fully fund the treatment of any mental health condition of a Veteran White Card holder through Non-Liability Health Care (NLHC).
DVA may also fund treatment for eligible Veteran White Card holders through Provisional Access to Medical Treatment (PAMT).
Back to topHow to check if a condition is DVA-accepted
To confirm if a Veteran White Card holder has a DVA-accepted mental health condition, you can:
- ask them for a printed list
- ask them to log in to their MyService account and check under the ‘Cards’ tab, or
- ask them for consent and then call the Health Provider Enquiry line on 1800 550 457 to confirm the DVA-accepted mental health condition/s.
What to look for in a MyService account
The image below is an example of what you might see when a veteran accesses their MyService account on their mobile device.
Purple box
When a condition listing only says ‘All Mental Health Conditions - Treatment Only’ or ‘Treatment’, this means it is covered under NLHC.
If no specific DVA-accepted mental health condition is listed (as shown in the green box), they are not eligible for the CVC Program.
Green box
This example shows that the Veteran Card holder has 'Major Depression' listed under their conditions. Because it does not say ‘Treatment’ or ‘Treatment Only’, this means it is a DVA-accepted condition.
In this case, they may be eligible for the CVC Program provided they also meet the full program eligibility criteria outlined under Who can take part.
Comprehensive Care Plans
A comprehensive care plan must be developed for all CVC Program participants. The care plan should include all the conditions that you are treating, not just those that are covered by DVA.
A care plan template for Veteran White Card holders is available in the CVC Toolbox. The template includes:
- guidance on identifying DVA-accepted conditions
- information on funding options for all conditions, including those where treatment is not covered by DVA.
DVA may also fund treatment for eligible Veteran White Card holders through NLHC and PAMT.
Back to topFAQs
You can find more information in the FAQs below:
Back to topContact the CVC team
If you have questions about the CVC Program you can call the Health Provider Enquiry line on 1800 550 457 or email CVCProgram@dva.gov.au.
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