Fees & guidelines for allied health providers

Who can receive health services?

The Department of Veterans' Affairs (DVA) funds all health services necessary to meet a clinical need for Gold Veteran Card holders, provided under the following acts:

• Veterans' Entitlements Act 1986 (VEA)
• Safety Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA)
• Military Rehabilitation and Compensation Act 2004 (MRCA)
• Treatment Benefits (Special Access) Act 2019.

For Veteran White Card holders, DVA will fund those services required for their accepted conditions.

Further information

• Overview of the MRCA
• Overview of the DRCA

Who can provide health services?

If you are one of the providers listed on this page, and you are registered with the Services Australia, you are automatically registered with DVA to provide health services to entitled persons.

You can find out more about how to become a DVA registered provider by visiting becoming a provider.

Do any restrictions apply?

Allied Health Treatment Cycle

For information about the allied health treatment cycle, which commenced on 1 October 2019, visit Allied Health Treatment Cycle — Information for Allied Health Providers.

Fee schedules

You can find the current fee schedule for your particular discipline by visiting Fee schedules.

Notes for allied health providers

The Notes (see the following links) define the parameters for providing health care services to entitled persons and describe the relationship between DVA, the patient and the provider. In addition to these general notes, you will find individual notes specific to your discipline.

• Notes for allied health providers — section 1 — general (PDF 660 MB)
  Notes for allied health providers — section 1 — general (DOCX 541 KB)

These notes should be read in conjunction with the notes previously provided, which are available at Historical notes for allied health providers.

Notes for chiropractors

• Notes for allied health providers — section 2(b) — chiropractors (PDF 199 KB)
  Notes for allied health providers — section 2(b) — chiropractors (DOCX 85 KB)

Notes for dental providers

• Notes for allied health providers — section 2(c) — dentists, dental specialists and dental prosthetists (PDF 233 KB)
  Notes for allied health providers — section 2(c) — dentists, dental specialists and dental prosthetists (DOCX 110 KB)

Notes for diabetes educators

• Notes for allied health providers — section 2(d) — diabetes educators (PDF 182 KB)
  Notes for allied health providers — section 2(d) — diabetes educators (DOCX 86 KB)

Notes for dietitians

• Notes for allied health providers — section 2(e) — dietitians (PDF 212 KB)
  Notes for allied health providers — section 2(e) — dietitians (DOCX 85 KB)

Notes for exercise physiologists

• Notes for allied health providers — section 2(f) — exercise physiologists (PDF 215 KB)
  Notes for allied health providers — section 2(f) — exercise physiologists (DOCX 93 KB)
• Are you providing exercise physiology services?

Additional information about exercise physiology services

Additional information is available for exercise physiologists about DVA's funding of treatment for eligible members of the veteran community.

Notes for mental health care providers

• Notes for Allied Health Providers — section 2(a) — mental health care providers (PDF 271 KB)
  Notes for Allied Health Providers — section 2(a) — mental health care providers (DOCX 200 KB)

These notes are applicable to medical health care providers, including psychologists, neuropsychologists, mental health occupational therapists and accredited mental health social workers.

Notes for occupational therapists

• Notes for allied health providers — section 2(g) — occupational therapy (PDF 265 KB)
  Notes for allied health providers — section 2(g) — occupational therapy (DOCX 112 KB)

Notes for optometrists, orthoptists and optical dispensers

• Notes for allied health providers — section 2(h) — optometrists, orthoptists and optical dispensers (PDF 239 KB)
  Notes for allied health providers — section 2(h) — optometrists, orthoptists and optical dispensers (DOCX 87 KB)

Additional information about optical dispensing and pharmaceutical services

Additional information is available about applications to supply optical dispensing services.

Notes for orthotists

• Notes for allied health providers — section 2(n) — orthotists (PDF 284 KB)
  Notes for allied health providers — section 2(n) — orthotists (DOCX 81 KB)

Notes for osteopaths

• Notes for allied health providers — section 2(i) — osteopaths (PDF 224 KB)
  Notes for allied health providers — section 2(i) — osteopaths (DOCX 82 KB)

Notes for physiotherapists

• Notes for allied health providers — section 2(j) — physiotherapists (PDF 245 KB)
  Notes for allied health providers — section 2(j) — physiotherapists (DOCX 89 KB)

Notes for podiatrists

• Notes for allied health providers — section 2(k) — podiatrists (PDF 240 KB)
  Notes for allied health providers — section 2(k) — podiatrists (DOCX 85 KB)

Notes for general social workers

• Notes for allied health providers — section 2(m) — social workers (PDF 246 KB)
  Notes for allied health providers — section 2(m) — social workers (DOCX 92 KB)

Notes for speech pathologists

• Notes for allied health providers — section 2(l) — speech pathologists (PDF 215 KB)
  Notes for allied health providers — section 2(l) — speech pathologists (DOCX 81 KB)
• Appendix A — Form D9166: Request for thickeners (PDF 135 KB)

Claims for payment

For claiming enquiries please contact Veterans' Affairs Processing on 1300 550 017

For manual claiming please send all claims for payment to:

Veterans' Affairs Processing
Services Australia
GPO Box 964
Adelaide SA 5001

Additional resources

Open Arms — Veterans & Families Counselling Professionals for health professionals treating patients with mental health issues arising from their military service. Open Arms Professionals offers evidence-based treatment options, assessment and outcome tools for common military mental health conditions and provides links to the latest research.