MyService updated in response to veteran feedback
MyService is the go-to platform for veterans and their families to carry out the majority of their DVA business online. We’ve been listening to your feedback and working to make MyService even better. Recent updates are designed to make your experience smoother, faster and more intuitive.
Here’s what’s new:
Claiming road toll expenses: An improved process for veterans eligible under the Military Rehabilitation and Compensation Act (MRCA) who need to submit a road toll claim as part of their travel reimbursement.
Streamlined registration process: Clearer guidance during registration that explains how your details must exactly match your identity documents, so we can confirm your identity seamlessly.
Booking transport to attend treatment: This enhancement is for Veteran Card holders with eligibility under the Veterans’ Entitlements Act 1986 who are 79 years or younger and have access to use the Booked Car with Driver service. The treatment location access criterion has been removed to make it easier to book transport to travel for treatment covered by their Veteran Card.
Enhanced list of conditions: We updated the list of medical conditions for Initial Liability claims to better align with the Statements of Principles.
Fix to Representation form processing: A system bug was preventing uploaded Nominated Representative request forms from reaching our processing systems. This meant we often had to ask clients or their representatives to provide another copy. The issue is now fixed. Our apologies to those who were inconvenienced by this.
Enhanced readability: The Application for Increase ‘View details’ screen has been reformatted for better readability on all devices.
A more unified look and feel: Enjoy a more consistent design across the MyService platform, making navigation easier.
Whether it’s lodging and tracking claims, applying for DVAfunded mental health treatments, or booking transport for medical appointments, MyService has you covered. You can also request a decision review, update your personal details, and access your digital Veteran Card all in one place.
Take a moment to explore all the features MyService has to offer. You might discover tools and services you haven’t used before, like providing us with feedback, finding a free advocacy service or other options to streamline your DVA interactions.
MyService has been designed to save you time and effort. For a detailed overview of how MyService can support your DVA experience, including video tutorials and step-by-step instructions, visit the MyService page of the DVA website.