How to update your accommodation costs in MyService
You can update your accommodation costs through MyService.
This is required if you have told us you pay rent and are receiving one of the following:
- Service pension
- Income support supplement
- Veteran payment
- DVA-paid Age Pension payments.
This does not include rent paid for a Retirement Village, Granny Flat or Sale Lease Back.
This guide includes images of sample screens. The screens do not contain information about any real DVA clients.
Back to topStep 1 – Select My details
Sign in to MyService.
From the home page find the Your information section and select My details.
You can also go to the Report changes section and select Update accommodation costs.
Step 2 – Select Change
On the My details screen you can change your personal details and contact details.
Find the Accommodation details section and select Change.
Note: If your address has changed, find the Residential address section and select Change.
Step 3 – Update your accommodation details
On the Update accommodation costs screen confirm your accommodation type and update your details.
Step 4 – Upload supporting documents (if applicable)
To provide any documents that support your change in accommodation costs select Upload document. If prompted, you will need to provide at least one document.
Note: If you change your accommodation type to free accommodation, you will only need to provide the date the change occurred.
Step 5 – Submit update
When you’re ready, select Submit.
Your My details screen will now indicate this change has been submitted successfully and is being processed.
