DVA continues to process outstanding claims as quickly as possible, to deliver much needed help to veterans and families sooner.
As part of our commitment to routinely, publicly, and meaningfully reporting on claims-processing progress, each month DVA releases updated data via the claims processing page.
A snapshot of April 2025:
- DVA received 7,591 claims in April bringing the total for the financial year to date (FYTD) to 82,358 claims – 15.9 per cent higher than the same period last year.
- DVA made 8,026 determinations and has finalised 83,064 claims in the FYTD, 0.4 per cent more than the equivalent period last year.
- 72,545 claims were with an officer for processing and 9,406 claims were yet to be allocated for processing.
- The average time taken to process a MRCA IL claim was 303 days in the 2024-25 FYTD (1 July 2024 to 30 April 2025), compared to 373 days in the corresponding 2023-24 FYTD.
Please contact us or an advocate if you have any questions about submitting a claim. More information about making a claim for a service-related condition and eligibility for benefits and payments is available on the DVA website.