We’ve designed MyService to help you manage your online business with DVA smoothly, including at tax time.
In MyService you can generate certain ‘official letters’ for tax and concession purposes. The letters and statements available to you depends on your personal eligibility and entitlements. The available document types can include:
- Statements of payment (e.g. statement of pension)
- Letters for concession (e.g. Veteran Card confirmation)
- Statement of income and assets
- Medicare levy exemption certificate
You will find these documents by signing in to your MyService account. Then, on the home page, under ‘Your information’, select ‘Correspondence’. On the ‘Correspondence’ screen there will be a section titled 'Request official letters’. You can then select ‘Download’ to save or print a copy.
Another option, you can select is ‘Post’, which will submit a request to us to mail a paper copy to your postal address. Though first, make sure you go to ‘My details’ to check your postal address and update it if needed.
If you receive Disability Compensation Payments or Income Support benefits, we will send payment summaries to you by post – you don’t need to do anything. You should receive these by 21 July 2025.
For a detailed overview of how MyService can support you, including video tutorials and step-by-step instructions, visit the MyService page.
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