MyService is the go-to platform for veterans and veteran families to carry out most of their DVA business online.
We’ve been listening to your feedback and working to make MyService even better. These updates are designed to make your experience smoother, faster and more intuitive.
Here’s what’s new:
- Booking transport to attend treatment: This enhancement is for Veteran Card holders with eligibility under the Veterans’ Entitlements Act 1986 who are 79 years or younger and have access to use the Booked Car with Driver service. The treatment location access criterion has been removed to make it easier to book transport to travel for treatment covered by their Veteran Card.
- Enhanced list of conditions: We updated the list of medical conditions for Initial Liability claims to better align with the Statements of Principles.
- Fix to Representation form processing: A system bug was preventing uploaded Nominated Representative request forms from reaching our processing systems. This meant we often had to ask clients or their representatives to provide another copy. The issue is now fixed. Our apologies to those who were inconvenienced by this.
- Improved readability: We’ve redesigned the Initial Liability screens to make them easier to read on mobile devices.
- A more unified look and feel: We’ve made navigation easier by continuing to improve the design of MyService.
For a detailed overview of how MyService can support you, including video tutorials and step-by-step instructions, visit the MyService page.