Skip to main content

You're on DVA's test website. Visit dva.gov.au for the most up to date information.

Home
Urgent help
Logins
Home
Main navigation

In this section

  • Access benefits

    • Access benefits

    • Claims and compensation for illness or injury

      • Claims and compensation for illness or injury

      • Making a claim for a service-related condition
      • What to expect after you have submitted a compensation claim
      • Claim processing times
      • Our commitment to you
      • What to know about multiple claims
      • Free services that may help you
      • Get treatment while you wait on a claim (PAMT)
      • Claims if you were injured after 30 June 2004
      • Claims if you were injured before 1 July 2004
      • Needs assessment
      • Household services
      • Attendant care
      • Claims for reservists
      • Claims for F-111 workers
      • Claims for certain submarine special operations
      • Claims for nuclear test or bomb site exposure
      • Claims for cadets and their officers and instructors
      • When and how to take legal action for compensation
      • Laws that cover claims
    • Find forms
    • Pensions and payments

      • Pensions and payments

      • Eligibility for benefits and payments
      • Service Pension overview
      • Crisis payment
      • Support when you cannot work
      • Benefits for prisoners of war and their dependants
      • Support for members of the British Commonwealth Occupation Force and people who served in Japan
      • Support for civilians and participants in the British nuclear tests
      • Financial help if you are blind
      • What changes your payments
      • Get help to buy property or find accommodation
      • Lump sum advance
      • Pension Bonus Scheme
      • Qualifying service
      • Allowances
      • Supplements
      • Proof of Identity
      • Ready reckoners
      • When we pay your pension and allowance
    • Payment rates

      • Payment rates

      • Summary of pension rates, limits and allowances
      • Income Support Payment rates
      • Compensation payment rates
    • Lodge an appeal

      • Lodge an appeal

      • Help to understand a decision
      • About the Veterans’ Review Board (VRB)
      • Administrative Review Tribunal
      • Request a review for income support decisions
      • Review of a MEPI decision
      • Appeal a transport decision
      • Appeal an allowance decision
      • Rehabilitation Appliances Program decisions
      • Compensation under VEA and MRCA pathway
      • Liability and compensation under the DRCA pathway
      • Legislation for reviews and appeals
    • Veteran Card

      • Veteran Card

      • Veteran White Card
      • Veteran Orange Card
      • Veteran Gold Card
      • Commonwealth Seniors Health Card
      • Pensioner Concession Card
      • Frequently asked questions - Veteran Card in myGov app
      • Video transcript - How to add your Veteran Card to the myGov wallet
    • About MyService

      • About MyService

      • MyService - Terms of use
      • MyService Privacy Collection Notice
      • How to download statements and letters
      • MyService Advocate Guide
  • What we help with

    • What we help with

    • Get urgent support

      • Get urgent support

      • Crisis contacts
      • Crisis payment
      • Crisis accommodation
      • Homelessness Support
      • Family & domestic violence help
      • Self harm & Intervention
      • Acute Support Package
    • Health support

      • Health support

      • Health services for the veteran community
      • General practitioner and medical specialist services
      • Hospital services
      • Allied health
      • Dental services
      • Hearing services
      • Diabetes services
      • Help for alcohol and drug problems
      • Veterans’ Health Check
      • Coordinated Veterans’ Care (CVC) Program — Information for veterans
      • Finding a health provider
      • MyMedicare for DVA Patients
      • Injury or health treatments
      • Veteran Card
      • Travel for treatment
      • Help to cover healthcare costs
      • Permanent Telehealth information for clients
    • Your mental wellbeing

      • Your mental wellbeing

      • Crisis contacts
      • Managing post-traumatic stress disorder (PTSD)
      • Non-Liability Health Care (mental health) for veterans
      • Mental health support services
      • Open Arms - Veterans & Families Counselling
      • Our Psychiatric Assistance Dog Program
      • Veterans’ Chaplaincy Pilot Program
      • Emerging and Adjunct Treatments for Common Mental Health Conditions Affecting Veterans: A Rapid Evidence Assessment
    • Education and employment

      • Education and employment

      • Education Entry Payment
      • Veterans’ Vocational Rehabilitation Scheme (VVRS)
      • Support for students
      • Veteran Employment Program
    • Leaving the ADF and moving into civilian life

      • Leaving the ADF and moving into civilian life

      • Transition to civilian life
      • Sort your finances
      • Veterans' Chaplaincy Pilot Program
      • Veteran Support Office
    • Advocacy, representation & advice

      • Advocacy, representation & advice

      • What is a representative?
      • What is an advocate?
      • What is consent?
      • What is an ex-service organisation?
      • What to consider if you're looking for help?
      • Access to support services
      • Veteran Support Office
      • For advocates & ex-service organisations
      • Veterans’ and Families’ Hubs
    • Care at home and aged care services

      • Care at home and aged care services

      • Help to pay for home or aged care
      • Residential aged care
      • Services to help you at home
      • Aged care resources
      • Share your accessing aged care experience
      • Aged care support and services
      • Home care packages and other non-DVA aged care
    • Social support

      • Social support

      • Veterans' Health Week
      • Wellbeing and Support Program (WASP)
      • Run a Cooking for One or Two program
      • Veterans' and Families' Hubs
      • About Men’s Health Peer Education
      • DVA rehabilitation
      • The Community Support Team
      • Heart Health Program
      • Help for alcohol and drug problems
    • Vehicle costs and benefits

      • Vehicle costs and benefits

      • Motor Vehicle Compensation Scheme
      • Support of cars or car parts GST-free
      • Vehicle Assistance Scheme
      • Motorcycle GST rebate scheme
      • Travel for treatment
    • Housing and home life

      • Housing and home life

      • Homelessness support
      • Housing and accommodation
      • Defence Service Homes loans
      • Defence Service Homes Insurance Scheme
      • Loans and insurance
      • Rent assistance
    • Discounts and concessions
    • Commonwealth and other allied veterans
    • Accessing Information

      • Accessing Information

      • Freedom of Information
    • Scams and fraud

      • Scams and fraud

      • Avoiding and reporting a suspected scams
      • Understanding and reporting fraud
    • Support For Indigenous Veterans
  • Recognition and Commemoration

    • Recognition and Commemoration

    • Australian Defence Veterans' Covenant
    • Apply for a certificate of appreciation
    • Records and military history

      • Records and military history

      • Education resources
      • Just Ask – Their story is your story
      • Military history and publications
      • About nominal rolls
      • Search for a war grave
      • Search for War Dead
    • Education resources

      • Education resources

      • Anzac Portal
      • Protecting the word ‘Anzac’
      • Anzac Portal commemorates veterans and shares our military history
      • Interpretive Centres and Education
    • Commemoration services

      • Commemoration services

      • Expression of Interest - Commemorating the 80th anniversary of the end of the Second World War
      • Calendar
      • Search for a commemoration
      • How can veterans get involved in commemorative services?
      • Commemorative services in Australia
      • Overseas Commemorative Services
      • How to search for a war grave or commemoration
    • War cemeteries and Gardens of remembrance

      • War cemeteries and Gardens of remembrance

      • War Cemeteries in Australia
      • Gardens of Remembrance
      • Visiting a War Cemetery or Garden of Remembrance
    • Memorials

      • Memorials

      • Memorials in Africa and the Middle East
      • Memorials in Asia Pacific
      • Memorials in Europe
      • Memorials in North America
      • Memorials to the missing
      • Military memorials of national significance
      • Search overseas memorials
      • War memorials
    • Office of Australian War Graves

      • Office of Australian War Graves

      • About the Office of Australian War Graves
      • Office of Australian War Graves 50th Anniversary Commemorative Rose – ‘In Perpetuity’
      • Contact the Office of Australian War Graves
      • Marking (First World War) Private Graves Grants Program
      • Current projects and announcements
      • Care for war graves and memorials
      • Using a service badge on a private memorial
      • Principles of official commemoration
      • Commemorate our war dead
      • Search for an Official Commemorations
  • Families and dependants

    • Families and dependants

    • Financial programs and services

      • Financial programs and services

      • Income Support for partners
      • Pension for orphans and war widow(er)s
      • Comparison of benefits for dependants
      • Compensation for dependants under the MRCA
      • Bereavement payments
    • Acute Support Package
    • Support for children of Vietnam veterans
    • Support for students

      • Support for students

      • Long Tan Bursary
    • Family and domestic violence help
    • Veterans’ and Families’ Hubs
    • Reporting the death of a DVA client

      • Reporting the death of a DVA client

      • Bereavement payments
      • Planning Ahead kit
      • Who to tell that someone has died
  • Providers

    • Providers

    • Provider news
    • Fees & claims

      • Fees & claims

      • Fees, forms & guidelines for GPs
      • Fee schedules for GPs and specialists
      • Fee notes for GPs and specialists
      • Incentive payments for General Practitioners
      • Fees & guidelines for allied health providers
      • Dental and allied health fee schedules
      • Historical software vendor files
      • Provider claims
      • Approvals for providers
      • Compliance for providers
    • Forms for providers

      • Forms for providers

      • Provider claims
      • Medical assessment form tips
      • Provider forms
    • Information for GPs & other primary care providers

      • Information for GPs & other primary care providers

      • Specific veteran services GPs can provide
      • Treatment cycle information for GPs
      • Notes for GPs
      • Mental health programs overview
      • Cancer & pulmonary TB care
      • Home care & transport services
      • Medicines & hearing devices
      • Medicines
      • Hospital admission and discharge
      • Diabetes information & services
      • Psychosocial supports
      • Nurses & nurse practitioners
    • Information for dental, psychology & allied health providers

      • Information for dental, psychology & allied health providers

      • Clinical psychologists and psychologists
      • Neuropsychologists
      • Occupational therapists
      • Dental service providers
      • Physiotherapists
      • Orthotists
      • Podiatrists
      • Exercise physiologists
      • Osteopaths
      • Speech pathologists
      • Social workers
      • Diabetes educators
      • Optical dispensers
      • Chiropractors
      • Dietitians
      • Allied health treatment cycle
      • Community Housing
    • For transport providers
    • Community nursing services and providers

      • Community nursing services and providers

      • Community nursing services – general information
      • Information for DVA contracted Community Nursing providers
      • How to become a DVA contracted Community Nursing provider
      • Claiming for community nursing services
      • Community Nursing Exceptional Cases
      • Sustainability Payments for Community Nursing and Veterans’ Home Care providers
      • Community Nursing Newsletters
      • Panel of Community Nursing providers
      • Training and resources for DVA contracted Community Nursing providers
      • Veterans' home care
    • Programs & services information for providers

      • Programs & services information for providers

      • Veterans' home care
      • Coordinated Veterans’ Care
      • Veterans' health check for providers
      • Hearing service information for providers
      • Rehabilitation program for providers
      • RAP overview
      • Diabetes information & services
      • Stoma products
      • Medical grade footwear
      • Mental health programs overview
      • Health Providers' Partnership Forum
      • Permanent telehealth information for providers
      • Aged care resources
      • Coordinated Veterans’ Care (CVC) Program
      • Psychosocial supports
      • Convalescent care information for providers
      • Coordinated Veterans' Care (CVC) Program White Card Holder Information
      • Coordinated Veterans’ Care (CVC) Frequently Asked Questions
      • Hospitals
      • Stoma product information for providers
      • Training and Resources for Coordinated Veterans’ Care (CVC) Providers
    • Patient care

      • Patient care

      • Treating a veteran in crisis
      • Travel for treatment bookings - Information for health providers
      • Veteran Cards for providers
      • Supporting veterans in transition
      • About us & our clients
      • Quick guides and tools
    • Veteran Cards, prior approval and referrals

      • Veteran Cards, prior approval and referrals

      • Referrals
    • Training and research for providers

      • Training and research for providers

      • Training
      • Non-liability health care training
      • Research
      • Carer awareness training
    • Become a DVA health care provider
    • Contacts for providers
  • About us

    • About us

    • Contact us

      • Contact us

      • General enquiries
      • Feedback form
      • Location finder
      • Social Media Acceptable Use Policy
      • Social media terms of use
    • Who we are

      • Who we are

      • Our purpose
      • Our structure
      • Organisational chart
      • The Secretary
      • The Repatriation Commission
    • What we do

      • What we do

      • Australia’s Veteran Support System at a Glance
      • Overview of DVA benefits and services
      • Veterans’ Affairs portfolio
    • Grants and bursaries

      • Grants and bursaries

      • Overview of our Grants Programs
      • Community Grants Hub
    • Inquiries and reviews

      • Inquiries and reviews

      • Our work in response to the Royal Commission into Defence and Veteran Suicide
      • Veterans' Legislation Reform
      • Inquiries
      • Reviews
    • Corporate governance

      • Corporate governance

      • Secretary’s gifts and benefits register
      • Policies & procedures
      • Artificial Intelligence (AI) Transparency Statement
    • Publications

      • Publications

      • What happened to factsheets
      • Budgets
      • Benefits and payments publications
      • Commemorations, memorials and war graves
      • Community and consultation publications
      • Corporate
      • Health publications
      • Magazines and newsletters
      • Research and Studies
      • Royal Commission publications
      • Strategies and plans
      • Veterans' health guides
    • Strategies, frameworks and plans

      • Strategies, frameworks and plans

      • What guides us in our workplace
      • What guides our provision of services
      • Regulator Performance Framework
      • Word Anzac Regulator Framework
    • For suppliers and vendors

      • For suppliers and vendors

      • Procurement
      • Payment to suppliers
      • Secure services
    • Privacy and legal resources

      • Privacy and legal resources

      • Privacy
      • Data matching
      • How your VEA, DRCA and MRCA payments are protected
      • Confidentiality of Social Security (Centrelink) pension information
      • How to lodge court orders & subpoenas?
    • News

      • News

      • Latest news
      • Vetaffairs
      • Departmental media releases
      • Media backgrounders
      • Ministerial media releases
    • Engagement and consultation

      • Engagement and consultation

      • Lived Experience Framework
      • How we consult the ex-service community
      • Consultation with the Health Sector
      • State and territory forums
      • Relationship with Defence
      • Public Interest Disclosure Scheme
      • Consultation arrangements
      • Community consultation: Taskforce on Wellbeing Agency and Peak Body
      • TAPS Australia Postvention Workshop for Veteran Families
    • Careers

      • Careers

      • Jobs
      • Careers for Indigenous Australians
      • Continuing to Serve: VetPaths – the APS Veteran Employment Pathway
      • Diversity
      • Entry Level Programs
    • Website

      • Website

      • Website privacy statement
      • Accessibility
      • Copyright
      • Disclaimer
      • Tips for using the DVA Website
  • About MyService

    • About MyService

    • MyService - Terms of use
    • MyService Privacy Collection Notice
    • MyService Advocate Guide
    • MyOrg – Terms of Use
  • Logins
  • Urgent help

Breadcrumb

  1. Home
  2. News
  3. Vetaffairs
  4. Vetaffairs Vol 36 No3 November 2020
  5. How to contact DVA
28 October 2020

How to contact DVA

information about how to contact DVA

Book traversal links for 15257

  • Vetaffairs — Vol 36 No.3 November 2020

 

The Department of Veterans' Affairs acknowledges the Traditional Custodians of Country throughout Australia.

Related
sites

Advocacy, Training & Development Program

ANZAC Portal

CLIK

Connect

Defence Service Homes

Minister's website

 

 

MyService

Open Arms

PNG Remembrance Trail

Specialist Medical Review Council

Veterans Employment Services

Using dva.gov.au

Accessibility

Artificial Intelligence (AI) Transparency Statement

Copyright

Disclaimer

Freedom of information

Privacy

Connect with us

1800 838 372

Contact us

Location finder

News and Media

Feedback

Rate your experience with this website